WhatsApp business app is a great tool for customer support. The App is available on the Android and iOS platforms. The App is designed to help small businesses reach their growth and have over 5 million business downloads as of January 2019.
What is the difference between WhatsApp and business Whatsapp?
WhatsApp business app is specifically for business brands that intend to use Whatsapp for business. The App would enable businesses to interact with their customers easily. There are a couple of other WhatsApp Alternatives such as Wechat, Telegram, Line amongst others.
Why you need WhatsApp for business
Let’s take a look at 4 reasons why WhatsApp is good for your business.
Using Whatsapp for business will get you better responses than phone calls. These days people are skeptical about receiving phone calls from unknown numbers and will most likely respond if they receive personal messages.
Smart Messaging tools
Using WhatsApp for business comes with some tools including “Quick Replies”. This tool can save you a lot of time and also lets you save and reuse messages that you use often. You see, you can easily answer common questions in no time.
Another Amazing tool is ” Automated Messages”. This tool allows businesses to set up auto-reply messages when they are away or offline. You can also create greeting messages to introduce your business to your customers.
Another feature this app has to offer is the message statistics feature. This tool lets you access important stats such as the number of your messages that delivered and read, number of messages that were successfully sent, etc. Businesses can improve using these facts.
Besides using the App to send and receive messages from customers, you can also send and receive messages with WhatsApp Business on your desktop or laptop. This makes it more accessible for business especially those with a customer support team.
How To Download WhatsApp Business App
WhatsApp Business is available for download on Google Play Store for Android users. The iOS version for the iPhone and iPad of the app is not yet available but we will keep you informed when released.
Setting up WhatsApp Business App
The process of setting up your business account is simple. It is just the same as setting up a personal account except that you have to use your business.
The Business name is expected to follow the rules set by WhatsApp. For information, visit WhatsApp frequently asked questions page.
Do you find this post helpful? Please take a moment to leave a comment